Privacy Policy

Our Commitment to Privacy

At EngineComputers.com.au, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to safeguard your data – in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you place an order, register on our website, or contact us, we may collect personal information such as:

Full name
Email address
Shipping and billing address
Phone number
Vehicle details (make, model, year, VIN, engine code) to assist with parts sourcing and compatibility verification

1.2 Payment Information

We may collect payment information such as credit card details or other financial information necessary to process your orders securely. All payment transactions are encrypted and processed through secure payment gateways. We do not store your full payment details on our servers.

1.3 Website Usage Data

We may automatically collect information about your interaction with our website, including:

IP address
Browser type and version
Operating system
Pages visited
Time and date of visit
Referring website
Search queries and parts viewed

2. How We Use Your Information

2.1 Order Processing

We use the personal information you provide to:

Process and fulfill your orders
Communicate with you about your purchases
Provide customer support
Send order confirmations and shipping updates
Verify your identity and prevent fraud

2.2 Parts Sourcing and Quotes

We use your information to:

Connect you with verified suppliers across Australia
Provide accurate quotes for ECUs, BCMs, TCMs, sensors, and other electronic components
Match the right part to your vehicle make, model, year, and engine specifications
Facilitate communication between you and our supplier network

2.3 Marketing Communications

With your consent, we may send you:

Promotional emails or newsletters about our products
Special offers or upcoming events
Updates about new inventory

You have the option to opt out of these communications at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly.

2.4 Improving Our Services

We may analyze website usage data to:

Improve the functionality and user experience of our website
Customize content and offers based on your preferences
Diagnose technical issues
Understand which engine computers and electronic components are most sought after

2.5 Legal Compliance

We may use your information to:

Comply with applicable laws, regulations, or legal processes
Protect our rights or the rights of others
Prevent fraud or illegal activities

3. Data Sharing

3.1 Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in:

Operating our website
Processing payments
Fulfilling orders
Shipping and delivery
Marketing and analytics
Parts sourcing and supplier communication

These service providers are contractually obligated to use your information only for the purposes of providing services to us and are prohibited from disclosing it to others.

3.2 Verified Suppliers

To provide you with quotes and parts, we may share your vehicle details and contact information with our network of verified ECU and automotive electronics suppliers across Australia. These suppliers are vetted for quality and reliability and are bound by confidentiality obligations.

3.3 Legal Requirements

We may disclose your information if:

Required to do so by law
In response to valid legal requests, such as court orders or subpoenas
Necessary to protect our rights, property, or safety, or that of others

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner as part of the business transition.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4.1 Encryption

We use Secure Sockets Layer (SSL) encryption to secure the transmission of sensitive information, such as payment details, during online transactions.

4.2 Access Controls

Access to your personal information is limited to authorized personnel who need it to perform their job functions.

4.3 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When no longer required, we securely destroy or de-identify your information.

4.4 Limitation of Liability

Despite our efforts to safeguard your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Rights

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

5.1 Access

You have the right to request access to the personal information we hold about you.

5.2 Correction

You have the right to request correction of any inaccurate or incomplete personal information.

5.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

5.4 Restriction of Processing

You may request that we restrict the processing of your data in certain circumstances.

5.5 Objection

You have the right to object to certain processing activities, such as direct marketing.

5.6 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

How to Exercise Your Rights

If you wish to exercise any of these rights or have questions about our privacy practices, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe, as required by law.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences
Understand how you use our website
Improve site functionality
Provide targeted advertising
Track parts searches and cart activity

You can control cookie settings through your browser preferences. However, disabling cookies may affect some website features.

Types of Cookies We Use:

Essential Cookies – Necessary for website functionality
Analytics Cookies – Help us understand how visitors use our site
Preference Cookies – Remember your settings and preferences
Marketing Cookies – Used to deliver relevant advertising

7. Third-Party Links

Our website may contain links to third-party websites (such as supplier sites, payment gateways, or shipping providers). We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates. The date of the latest revision will be indicated at the bottom of this page.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please don’t hesitate to contact us:

Phone: 1800 595 454
Email: sales@carpart.com.au
Hours: Mon-Fri: 7am – 5pm, Sat: 8am – 4pm