Return Policy

1. Eligibility for Returns

To be eligible for a return, the item must be:

• Unused and in the same condition as received

• In its original packaging

• Returned within 7 days of the purchase date (as per our Terms & Conditions)

Please note: Customized or special-order engine computers, ECUs, BCMs, TCMs, and sensors may not be eligible for return unless they are defective or damaged upon receipt. Any parts that have been dismantled, opened, or pulled apart are void of all return or warranty claims.

2. Return Process

Before returning any item, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.

Include the RMA number on the outside of the package when returning the item. Returns will only be accepted if the item is returned to our premises with freight pre-paid, unless prior arrangements are made with us. Customers are responsible for all return shipping costs unless the return is due to our error or a defective/damaged product.

3. Inspection and Refunds

Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. Refunds will be issued to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to reflect in your account after the return is processed.

Important: All electrical items, including ECUs, BCMs, TCMs, engine sensors, and control units, are replacement warranty only. NO REFUNDS are given on electrical items.

4. Exchanges

If you need to exchange an item for a different part or model, please contact our customer service team to arrange the exchange:

Exchanges are subject to availability, and we will do our best to accommodate your request. Any special buy-ins will not be accepted for credit or exchange.

5. Damaged or Defective Items

If you receive a damaged or defective engine computer, BCM, TCM, or sensor, please contact us immediately:

Please provide photos of the product and packaging. We will provide instructions for returning the item and arrange for a replacement or refund, including any associated shipping costs.

6. Non-Returnable Items

The following items may not be eligible for return:

• Electrical components – ECUs, BCMs, TCMs, engine sensors, and control units (replacement warranty only – NO REFUNDS)

• Items that have been installed or used

• Parts that have been dismantled, opened, or pulled apart

• Cut sections or modified components

• Special Order Items – NON-returnable

• Items returned without an RMA number

• Items returned outside the 7-day return window

7. Warranty

Many of our engine computers, BCMs, TCMs, and sensors come with a manufacturer’s warranty. Please refer to the warranty information provided with your product for details on coverage and claim procedures.

For warranty claims, please contact us on 1800 595 454 or email sales@carpart.com.au.

8. Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team. We’re here to help!