Warranty Policy

1. Warranty Coverage
Our Engine Control Units (ECUs), Body Control Modules (BCMs), Transmission Control Modules (TCMs), sensors, and other electronic components are covered by a limited warranty against defects in materials and workmanship. This warranty extends to the original purchaser and is non-transferable.

2. Duration of Warranty
The duration of the warranty varies depending on the specific part:

Electrical Components (ECUs, BCMs, TCMs, sensors, control units) – 30 days (replacement only)

Engine Components – 3 months (parts replacement only)

Other Parts – 3 months (parts replacement only)

Please note: Specific warranty periods may vary. Refer to your product documentation or contact our customer service team for information on the warranty period for your particular part.

3. Warranty Conditions
All warranties are parts only.

In the event of a warranty claim, EngineComputers.com.au will not be held responsible for any:

Consequential loss or damage

Labour costs

Towing costs

Loss of income

Downtime costs

Any other costs incurred due to failure of any parts sold

4. Warranty Void Conditions
Warranty will be void and no claim will be recognised where such failure has occurred due to:

Incorrect or lack of lubricant or fuel

Overheating or timing tab missing

Failure to carry out proper maintenance

Unauthorised repairs, alterations, or dismantling

Improper installation and/or application

Accident damage, overloading, or misuse

Incorrect vehicle application or compatibility mismatch

5. ECUs, BCMs, and TCMs – Additional Conditions
Engine Control Units, Body Control Modules, and Transmission Control Modules are sold as complete units. Any accessories supplied are for your convenience only. If you choose to use our accessories, they are not covered by warranty and may or may not be suited to your vehicle. We recommend transferring your existing accessories to the replacement part. We are not liable for labour costs for the transfer and/or warranty on these items.

6. Exclusions
This warranty does not cover:

Damage caused by improper installation

Misuse or neglect

Accidents or collision damage

Normal wear and tear

Parts that have been modified or altered in any way

Wrong diagnosis of vehicle faults

7. Remedies
If a defect covered by this warranty is discovered during the warranty period, we will, at our discretion:

Repair the defective part

Replace the defective part free of charge

Provide a refund (in some cases)

Important: All electrical items, including ECUs, BCMs, TCMs, sensors, and control units, are replacement warranty only. NO REFUNDS are given on electrical items.

8. Warranty Claim Process
To make a warranty claim:

Provide your official receipt as proof of purchase

Describe the defect and provide any supporting documentation or photos

In the event of a claim, EngineComputers.com.au reserves the right to recover any costs involved in:

Dismantling

Inspecting repairs

Out-of-pocket expenses

Freight charges

In the event of a dispute, an agreed mutual third party may be obtained to adjudicate the claim.

9. Customer Responsibilities – Protecting Your Warranty
To protect your warranty, you agree to do the following. Failure to do so will void any warranty given.

9.1 Electrical System Check
All electrical connections and wiring should be inspected for proper function and compatibility. Receipts of this work will be sufficient proof and may be requested upon any warranty claim.

9.2 Related Components
Renew all belts, hoses, sensors, and related components where applicable.

9.3 Diagnosis
Wrong diagnosis of vehicle faults strictly results in a non-refund or a non-returnable item, especially for electrical items.

10. Limitation of Liability
Our liability under this warranty is limited to the repair, replacement, or refund of the defective part as described above. We are not liable for:

Any consequential or incidental damages arising from the use of our products

Labour costs

Towing costs

Loss of income

Any other costs due to failure of any parts supplied by us

By installing our products, you release EngineComputers.com.au from liability for labour, towing, and any other costs due to failure of any parts supplied by us.

11. Returns Policy
No returns after 7 days from the date of invoice

No returns on cut sections or modified items

Any special buy-ins will not be accepted for credit

Any parts that have been dismantled or pulled apart are void of all return or warranty claims

All Special Order Items are NON-returnable

Returns will only be accepted if the item is returned to our premises with freight pre-paid, unless prior arrangements are made with the Company

12. Obtaining Warranty Service
To obtain warranty service, please contact our customer service department:

Phone: 1800 595 454
Email: sales@justengines.com.au
Hours: Mon-Fri: 7am – 5pm, Sat: 8am – 4pm

You may be required to provide:

Proof of purchase (official receipt)

Details of the defect

Photos of the issue (if applicable)

13. Modification of Terms
We reserve the right to modify or amend this Warranty Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels. Please review this policy periodically.

14. Governing Law
This Warranty Policy is governed by the laws of Australia, without regard to its conflict of law principles.

15. Acknowledgment
By purchasing and using our Engine Control Units, Body Control Modules, Transmission Control Modules, sensors, and other electronic components, you agree to be bound by the terms of this Warranty Policy. You agree to our 7-day return policy as of the date stipulated on the invoice. You agree that by installing our products, you release EngineComputers.com.au from liability for labour, towing, and any other costs due to failure of any parts supplied by us.

16. Contact Us
If you have any questions or concerns regarding our Warranty Policy, please don’t hesitate to contact our customer service team. We’re here to help!

Phone: 1800 595 454
Email: sales@justengines.com.au
Hours: Mon-Fri: 7am – 5pm,

Sat: 8am – 4pm